Shipping policy

Last updated: 14 March 2026

We are committed to delivering your order as quickly and safely as possible. Please read the information below regarding our shipping process.

Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number.

During peak periods, processing times may be slightly extended.

Delivery Times

Estimated delivery times:

• France: 5–10 business days
  
• Europe: 5–12 business days
  
• International: 7–15 business days
  

Delivery times are estimates and may vary depending on location, customs processing, and carrier delays.

Shipping Fees

• Free standard shipping
  

All prices displayed on our store include applicable taxes where required.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email.

You can track your package at any time using the tracking link provided.

If you do not receive your tracking information within 5 days of your order, please contact us at: info@henash.store

Delivery Delays

While we do our best to meet the estimated delivery times, delays may occur due to:

• High demand periods
  
• Weather conditions
  
• Customs clearance
  
• Carrier issues
  
• Force majeure events
  

We appreciate your understanding in such situations.

Incorrect Address

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, please contact us immediately at:
info@henash.store

Lost or Undelivered Packages

If your package has not been delivered within 20 days of shipment, please contact us.

In accordance with Article L216-1 of the French Consumer Code, you may request:

• A replacement shipment, or
  
• A full refund
  

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the package and product.

We will arrange a replacement or refund as quickly as possible.

Customs & Import Duties

For orders shipped outside the European Union, customs fees or import taxes may apply. These charges are the responsibility of the customer.

No additional customs fees apply for deliveries within the EU.

Contact

If you have any questions regarding shipping, please contact us:

Email: info@henash.store
Response time: 24–48 business hours