Terms of service

Last updated: September 4, 2026

Welcome to Henash. These Terms of Service govern your access to and use of the Henash website, including its content, features, functionality, and other services made available through the website.

By accessing or using the website, you agree to comply with these Terms of Service and any policies referenced in them. If you do not agree with these Terms, please do not use the website.

These Terms of Service apply to the use of the website. If you purchase products from Henash, your purchase is also governed by our Terms of Sale], together with our Refund Policy and Shipping Policy.

Nothing in these Terms is intended to exclude, restrict, or limit any rights you may have under mandatory consumer protection laws.

1. About Henash

The website is operated by Henash.

Our contact details are:

Henash
129 Avenue de Magudas
33320 Eysines, France

Email: info@henash.store
Telephone: +33 7 66 36 52 09

For questions concerning an order, return, refund, delivery, damaged product, defective product, or incorrect product, please contact us at info@henash.store.

2. Using Our Website

You may use the website only for lawful purposes and in accordance with these Terms of Service.

You agree not to use the website:

For any unlawful, fraudulent, or malicious purpose
To violate any applicable law or regulation
To infringe the rights, including intellectual property or privacy rights, of Henash or another person
To interfere with the normal operation or security of the website
To attempt to gain unauthorised access to the website, its systems, or related accounts
To introduce viruses, malware, or other harmful code
To impersonate another person or entity
To provide false or misleading information
To copy, reproduce, scrape, extract, distribute, or commercially exploit website content without appropriate authorisation
To interfere with another person's ability to access or use the website

We reserve the right to restrict or suspend access to the website where reasonably necessary to protect the website, our users, our business, or third parties, including where there has been a serious or repeated violation of these Terms.

Any action we take under this section will be subject to applicable law and will not affect rights that cannot legally be restricted.

3. Website Content and Information

We make reasonable efforts to ensure that information published on the website is accurate and up to date. However, information may occasionally contain typographical errors, inaccuracies, omissions, or information that becomes outdated.

Website content may include general information about products, availability, prices, shipping, and other matters. Such information is provided for general informational purposes and does not replace the specific terms applicable to an individual purchase.

We may correct errors, update information, or make changes to website content when necessary.

Where a customer has already placed an order, any changes to website information will not remove or alter rights that have already arisen under the applicable contract or mandatory law.

4. Product Information

We make reasonable efforts to display products and their characteristics as accurately as possible.

Product images are provided for illustration and may vary slightly from the actual product because of factors such as screen settings, lighting, photography, manufacturing variations, or the device used to view the website.

Descriptions, specifications, availability, and other product information may be updated from time to time.

Where a product is purchased, the applicable product information and contractual terms will be determined in accordance with the Terms of Sale and applicable law.

5. Orders and Purchases

If you purchase a product through the website, the purchase is subject to our Terms of Sale.

The Terms of Sale contain information concerning matters including orders, pricing, payment, delivery, cancellation, returns, refunds, and applicable consumer rights.

You are responsible for reviewing your order information before completing a purchase and for providing accurate information required to process and deliver your order.

If an order cannot be accepted or needs to be cancelled for a legitimate reason, we will contact you using the information provided with the order and handle the matter in accordance with the Terms of Sale and applicable law.

6. Prices and Availability

Product prices and availability are displayed on the website and may change from time to time.

The price applicable to an order will be determined in accordance with the information presented to you during the purchasing process and the applicable Terms of Sale.

We may correct obvious pricing or product-information errors. If an obvious error affects an order you have placed, we will address the matter in accordance with applicable law.

Nothing in these Terms permits Henash to disregard mandatory consumer rights concerning pricing, orders, or contracts.

7. Intellectual Property

Unless otherwise stated, the content and materials available through the website, including text, product descriptions, graphics, photographs, logos, designs, page layouts, and other materials, are owned by or licensed to Henash or are used with the permission of their respective rights holders.

The content is protected by applicable intellectual property laws.

You may access and use the website and its content for your personal, non-commercial purposes.

Unless you have our prior written permission or applicable law expressly allows it, you must not:

Reproduce or republish substantial portions of website content
Modify or create derivative works from website content
Distribute or commercially exploit website content
Copy website content for use on another website or commercial service
Use Henash trademarks, logos, or branding without permission
Remove copyright, trademark, or other proprietary notices

Nothing in these Terms transfers ownership of any intellectual property from Henash or another rights holder to you.

Third-party trademarks, logos, names, and other intellectual property appearing on the website remain the property of their respective owners.

8. User Reviews, Comments, and Other Submissions

If the website allows you to submit reviews, comments, photographs, feedback, or other content, you remain responsible for the content you submit.

You must not submit content that:

Is unlawful, fraudulent, defamatory, threatening, abusive, or discriminatory
Infringes another person's intellectual property, privacy, or other legal rights
Contains malicious code or harmful software
Contains personal information about another person without appropriate permission
Misrepresents your identity or affiliation
Is deliberately misleading
Contains unsolicited advertising, spam, or promotional material

By submitting content to Henash, you confirm that you have the necessary rights and permissions to submit that content.

Where necessary to operate, display, moderate, or promote the website and related services, you grant Henash a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and distribute your submitted content for those purposes, subject to applicable law.

You retain ownership of content that you lawfully own.

We may remove or decline to publish submitted content where we reasonably consider that it violates these Terms, applicable law, or the rights of another person.

Henash does not endorse or guarantee the accuracy of opinions expressed by customers or other users.

9. Third-Party Links and Services

The website may contain links to websites, services, or resources operated by third parties.

These links may be provided for convenience or additional information. Henash does not control third-party websites and is not responsible for their content, availability, security, policies, or practices.

Your use of a third-party website or service is subject to that third party's own terms and policies.

You should review the applicable terms and privacy information before using a third-party service or providing information to it.

The inclusion of a third-party link does not necessarily mean that Henash endorses or recommends the third party or its products or services.

10. Shopify

Henash's online store is hosted and supported through Shopify's ecommerce platform.

Shopify provides the technology that enables us to operate the online store and provide website functionality.

Your purchases from Henash are transactions between you and Henash. Shopify is not the seller of products offered by Henash and is not responsible for fulfilling Henash's orders.

For information about how Shopify processes personal information in connection with its services, please review the Shopify Privacy Policy.

Our own handling of personal information is explained in the Henash Privacy Policy.

11. Privacy

Your use of the website involves the processing of personal information in certain circumstances.

Our Privacy Policy explains what personal information we collect, how we use it, how it may be shared, how long it may be retained, and the rights available to you.

Please review the Privacy Policy for complete information about our privacy practices.

12. Website Availability and Security

We aim to keep the website available and functioning properly, but we cannot guarantee that the website will always be available, uninterrupted, or completely free from technical errors.

The website may occasionally be unavailable because of maintenance, updates, technical problems, security issues, hosting or network problems, or circumstances outside our reasonable control.

We may modify, suspend, or discontinue part of the website where reasonably necessary, subject to applicable law.

We also cannot guarantee that every file, server, or electronic communication associated with the website will always be completely free from viruses or other harmful components. You should maintain appropriate security protections on your own devices.

13. No Unlawful or Abusive Conduct

You must not use the website in a way that could damage, disable, overburden, or impair its operation or interfere with another person's use of the website.

You must not attempt to bypass security measures, gain unauthorised access to systems or information, probe or test the security of the website without authorisation, or use automated methods to access or extract information in a manner that is prohibited by these Terms or applicable law.

We may take reasonable measures to protect the website and our users from misuse, fraud, security threats, or other harmful activity.

14. Disclaimer

The website and its general content are provided for information and ecommerce purposes.

To the extent permitted by applicable law, Henash does not guarantee that the website will always be uninterrupted, completely error-free, or available at all times.

However, nothing in these Terms excludes or limits mandatory legal rights, statutory guarantees, or liabilities that cannot legally be excluded or limited.

In particular, nothing in these Terms affects any mandatory consumer rights relating to products purchased from Henash, including applicable legal guarantees concerning conformity and hidden defects.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Henash will not be responsible for losses that are not reasonably foreseeable or that result from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Nothing in these Terms limits any statutory consumer rights or legal remedies available to you.

Where liability cannot legally be excluded but may legally be limited, it will be limited only to the extent permitted by applicable law.

16. Force Majeure

Henash will not be responsible for failure or delay in performing an obligation where that failure or delay results from circumstances beyond our reasonable control, where and to the extent recognised by applicable law.

Such circumstances may include natural disasters, severe weather, major transport disruptions, government measures, widespread technical failures, labour disruptions, war, civil unrest, or other events that could not reasonably have been prevented or overcome.

This section does not remove any mandatory rights you may have under applicable consumer protection law.

17. Suspension or Termination of Website Access

We may suspend or restrict access to all or part of the website where reasonably necessary, including for maintenance, security, fraud prevention, technical reasons, or serious misuse of the website.

If you have an existing order or other rights under applicable law, restricting your access to the website will not remove those rights.

Any outstanding contractual obligations that are intended to continue after suspension or termination will remain in effect to the extent required by their nature or applicable law.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, services, business practices, or legal requirements.

The latest version will be published on this page, together with the date on which it was last updated.

Where applicable law requires us to provide notice of a material change, we will do so in the manner required by law.

Changes to these Terms will not retrospectively remove rights or obligations that have already arisen under an existing contract unless permitted by applicable law.

19. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law where possible.

If it cannot be enforced, it will be treated as severed from these Terms to the extent necessary, without affecting the validity of the remaining provisions.

20. No Waiver

If Henash does not immediately enforce a right or provision under these Terms, this does not mean that Henash has permanently waived that right or provision.

Any waiver must be understood in accordance with applicable law.

21. Entire Agreement

These Terms of Service, together with the policies and documents expressly referenced in them, govern your use of the website.

For purchases, the applicable Terms of Sale, Refund Policy, and Shipping Policy also apply.

If there is a conflict between these Terms of Service and mandatory consumer protection law, the mandatory legal provisions will prevail.

Where terms relating specifically to a purchase conflict with general website-use provisions, the purchase-specific terms will apply to that purchase.

22. Governing Law and Jurisdiction

These Terms of Service are governed by the laws applicable in France, subject to any mandatory consumer protection rules that apply to you based on your country of residence.

If you are a consumer, you will retain the benefit of any mandatory provisions of the law of your country of residence that cannot legally be excluded by agreement.

Any dispute concerning these Terms or your use of the website will be handled by the competent courts in accordance with applicable law and any mandatory consumer jurisdiction rules.

Nothing in this section prevents a consumer from exercising any right to bring proceedings before a court that has jurisdiction under mandatory applicable law.

23. Related Policies

The following policies provide additional information relevant to your use of the Henash website and purchases made through it:

Please review these documents before using the website or placing an order.

24. Contact Us

If you have any questions about these Terms of Service, please contact us: