Terms of sale

Last updated: 26 February 2026

These General Terms and Conditions of Sale govern the relationship between the company and any person making a purchase on this website.

1. Seller Information

Company name: Henash
Legal status: Sole proprietorship (Entreprise individuelle / Micro-entreprise)
Address: 129 Avenue de Magudas, Eysines-33320
Email: info@henash.store

micro-entrepreneur VAT exemption:
VAT not applicable – Article 293B of the French General Tax Code

2. Scope

These terms apply to all sales made via the website.
By placing an order, the customer accepts these terms without reservation.

3. Products

Product descriptions and images are provided as accurately as possible.
However, minor differences (color, packaging, or appearance) may occur.

Product availability is subject to stock. In case of unavailability after an order, the customer will be informed and refunded.

4. Prices

• Prices are displayed in euros (€).
  
• Prices include taxes when applicable.
  
• Shipping costs are specified before order confirmation.
  
• The seller reserves the right to modify prices at any time, but products are invoiced based on the price at the time of the order.
  

5. Orders

An order is considered confirmed once payment has been successfully processed.

The seller reserves the right to refuse or cancel an order in case of:

• Payment refusal
  
• Suspected fraud
  
• Pricing or technical errors
  
• Abnormal order behavior
  

6. Payment

Payments are secured and processed via Shopify and its payment partners (card, PayPal, etc.).

The seller does not store customers’ banking information.

7. Delivery

Orders are processed within 1–3 business days.

Estimated delivery times:

• France: 5–10 business days
  
• Europe: 5–12 business days
  

Delivery times are indicative and may vary depending on carriers or external factors.

If the order is not delivered within 30 days, the customer may request cancellation and a full refund in accordance with Article L216-1 of the Consumer Code.

8. Right of Withdrawal (14 Days)

In accordance with Articles L221-18 to L221-28 of the Consumer Code, the customer has 14 days from receipt of the order to withdraw without justification.

Return conditions:

• Product must be unused and in original packaging
  
• Return shipping costs are the responsibility of the customer
  

Refunds are issued within 14 days after receipt of the returned product.

9. Returns and Refunds

If the product is defective, damaged, or incorrect, the customer must contact support within 48 hours and provide evidence (photos/videos).

The seller will offer:

• Replacement, or
  
• Full refund
  

10. Legal Warranty

Products benefit from:

Legal warranty of conformity (2 years)
Articles L217-3 to L217-20 of the Consumer Code

Warranty against hidden defects
Articles 1641 to 1649 of the Civil Code

11. Liability

The seller cannot be held responsible for:

• Indirect damages
  
• Improper use of products
  
• Delivery delays caused by carriers or external events
  

Liability is limited to the amount of the order.

12. Personal Data

Customer data is processed in accordance with GDPR and the store’s Privacy Policy.

13. Intellectual Property

All content on the website (texts, images, logos, design) is protected and may not be reproduced without authorization.

14. Force Majeure

The seller cannot be held responsible for delays or failure to perform due to events beyond their control (strikes, weather, pandemics, transport disruptions, etc.).

15. Disputes and Applicable Law

These terms are governed by French law.

In case of dispute, the customer should first contact customer service to seek an amicable solution.

In accordance with Article L612-1 of the Consumer Code, the customer may also use a consumer mediation service.

European dispute resolution platform:
https://ec.europa.eu/consumers/odr/